Frequently Asked Questions

Don’t fret. If you purchased your ticket through our website and/or through Ticketweb, you have no reason to worry. Some tours will request that digital tickets not be sent out until a few days before the show, other times, ticket emails can hit spam filters. If you received a confirmation email of your ticket purchase, you will receive your digital tickets via email before the show. If you don’t, we can always look up your tickets in the box office the night of the show with your order number, name or email.

No, we are a 100% cashless venue. We accept debit/credit cards at our box office as well as tap/chip payments and other mobile pay options at our bars and guest services desk.

Yes! Check out our Special Events page for more info. When you’re ready for specifics for your special event, reach out to our event manager at [email protected].

Each show may be different. Be sure to check individual ticketing descriptions for more info. Our Mezzanine always has seating along the railing and cocktail tables that are first come, first served. 4-Pack tables (when offered on the ticketing page) are a guaranteed table with 4 stools and admission for 4 people.  If a ticket is listed as “seated” that means you will be guaranteed a seat in the section you have selected, but they are not numbered nor assigned. Any further questions? Feel free to contact [email protected].

Absolutely! We have a dedicated ADA section near the front of the stage where anyone (and a guest) physically needing to sit during a show is welcome. Just let our friendly staff know once you arrive that you need to be seated in this section and they will be happy to direct you.

We’re also proud to be a part of The Rockin’ Chair: a venue database with information about the accommodations and limitations for all disabilities. Check their website for more information.

Age requirements differ from show to show. Please refer to the specific show’s ticket page for more information. For all ages shows, attendees that are 14 or under must be accompanied by a parent or legal guardian.

PLEASE RIDESHARE – Parking is limited around the venue. We strongly recommend using rideshare apps like Uber or Lyft for transportation to and from the venue. There is a designated rideshare pick up / drop off location near the entrance for your convenience.

Oh and if you decide to drive but you’ve had a big night and need a ride home, we’re happy to help you order an Uber or Lyft.

Pro Tip: Schedule your ride in advance to avoid the wait!

If you find yourself parking in the neighborhood please be respectful of our neighbors. The church on 8th street will also tow if you park in their lot.

Sure do! Drop your coat off for a low cost per coat. Located to the right once you enter the venue.

Tickets can be purchased:

• Via *Ticketweb

• At our Box Office – open Fridays from 10am-4pm (check our socials for special hours/closures)

*Tickets purchased from 3rd party resellers or any other ticketing websites are not allowed.

It depends! Click the tickets and info button for the show you’re interested in for more information. We do offer Mezzanine tickets for a great view of the show!

It is best to reach out to us at [email protected] with your resume or check out our job listings on indeed.

Don’t panic! Often ticket companies do not send ticket info automatically. Check with the company you purchased tickets through to find out more (their FAQ section is a good place to start).

No. No outside food, beverage, or containers allowed.

Recording policies are at the band’s discretion and change from night-to-night. Only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show.

Here at The Hall, we’ve organized a House Photography Program where local photographers can choose the shows they want to shoot (on a first come, first serve basis), bring a friend along with them to the show and also receive photo credit when their photos are used.

If you are interested in participating in the program please submit an application HERE. If you have other questions about the program feel free to email [email protected].

Sure do! Interested in joining? If so, just fill out this form HERE.

There are two main areas where tickets can be purchased: The main floor and the mezzanine. You can see the layout below. You can also view photos via our Google listing HERE.

Please reach out to [email protected] for all booking inquiries.

Yes! We have 3 bars and a food vendor on site for every show. We also offer an assortment of non-alcoholic drinks.

Please note: a physical, government-issued ID must be presented at the door for any patrons planning to consume alcoholic beverages.

We want everyone to have a great time, but there are some things you simply can’t bring to a show or event. Here is the list of restricted items:

• No Weapons of any kind. This includes knives, canons, muskets, throwing stars, long wallet chains, lead pipes, potato launchers and anything else that might hurt somebody. If you aren’t sure, don’t bring it in.
• No Smoking (this includes vaping) *We have a patio for smokers and non-smokers alike
• No Outside Food or Beverage
• No Illegal Drugs
• No GoPros
• No Signs, Posters or Flags
• No Selfie Sticks
• No Mace
• No Backpacks
• No Hula Hoops
• No Glow Sticks
• No Umbrellas (If it rains, you can leave your umbrellas by the front door)
• No Bad Attitudes

All purses and bags are subject to search, no backpacks or large bags allowed.

Unfortunately no. We have a strict no re-entry policy.

Smoking or vaping is allowed only on the patio.

The Hall is only open for shows, private events and during our regular box office hours.

Reach out to us via our Contact Page. We’ll respond as quickly as possible.