Frequently Asked Questions
WHAT ARE COVID REQUIREMENTS AT THE HALL?
The safety of artists, guests, and employees is our top priority. We will follow all local/national mandates & CDC guidelines*.
*Safety requirements and procedures are subject to change based on local & federal regulations and/or mandates, as well as artist request.
We strongly recommend that every patron follow the preventative guidelines provided by the Centers for Disease Control (CDC). If you are experiencing any of the symptoms listed on the CDC.gov website, please be courteous of others & stay home.
Private events will follow all local/national mandates & CDC guidelines* and any preferences of those in charge of the event.
IS THERE ANY SEATING AVAILABLE? CAN YOU PROVIDE SEATING FOR A LARGE GROUP?
There are a limited number of seats available in the general admission and mezzanine areas. Seating is first come, first serve. Some events also have reserved 4-Pack Tables available. Be sure to check the details of the event you wish to attend for more info.
We also have a dedicated ADA section near the front of the stage where anyone (and a guest) physically needing to sit during a show is welcome. Just let our friendly staff know once you arrive that you need to be seated in this section and they will be happy to direct you!
ARE ALL AGES ALLOWED?
Each show has its own age requirements- please check the show info before you purchase!
WHERE DO I PARK?
The Hall is located at 721 W 9th Street. Parking is limited in our lot, so if you do find yourself parking in the neighborhood please be respectful of our neighbors. We strongly encourage all patrons to ride-share.
How can I purchase tickets for a show?
Tickets can be purchased:
At our **Box Office – open Fridays from 10am-4pm.
*Tickets purchased from 3rd party resellers or any other ticketing websites are not guaranteed to be valid.
**A reduced service fee will be added for all credit/debit card in-person purchases. No fees are added if paying with cash.
DO YOU OFFER VIP?
It depends! Click the tickets and info button for the show you’re interested in for more information. We do offer Mezzanine tickets for a great view of the show!
I HAVEN’T RECEIVED MY TICKET! WHO DO I CALL?
Don’t panic! Often ticket companies do not send ticket info automatically. Check with the company you purchased tickets through to find out more (their FAQ section is a good place to start).
CAN I BRING MY OWN WATER BOTTLE/OUTSIDE FOOD/ BEVERAGE?
No. No outside food, beverage, or containers allowed.
CAN I TAKE PHOTOS/VIDEOS?
Recording policies are at the band’s discretion and change from night-to-night. Only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show.
Here at The Hall, we’ve organized a House Photography Program where local photographers can choose the shows they want to shoot (on a first come, first serve basis), bring a friend along with them to the show and also receive photo credit when their photos are used.
If you are interested in participating in the program please submit an application HERE. If you have other questions about the program feel free to email email@example.com.
CAN I RENT THE HALL?
ARE YOU HIRING?
It is best to reach out to us at firstname.lastname@example.org with your resume or check out our job listings on indeed.
WHAT DOES IT LOOK LIKE INSIDE?
There are two main areas where tickets can be purchased: The main floor and the mezzanine. You can see the layout below. You can also view photos via our Google listing HERE.
HOW DO I PLAY A SHOW AT THE HALL?
Please reach out to email@example.com for all booking inquiries.
WILL THERE BE FOOD? DRINKS?
Yes! We have 3 bars and a food vendor on site for every show. We also offer an assortment of non-alcoholic drinks.
WHAT CAN I BRING INTO THE VENUE?
We want everyone to have a great time, but there are some things you simply can’t bring to a show or event. Here is the list of restricted items:
- No Weapons of any kind. This includes knives, canons, muskets, throwing stars, long wallet chains, lead pipes, potato launchers and anything else that might hurt somebody. If you aren’t sure, don’t bring it in.
- No Smoking (this includes vaping) *We have a patio for smokers and non-smokers alike
- No Outside Food or Beverage
- No Illegal Drugs
- No GoPros
- No Signs, Posters or Flags
- No Selfie Sticks
- No Mace
- No Backpacks
- No Hula Hoops
- No Glow Sticks
- No Umbrellas (If it rains, you can leave your umbrellas by the front door)
- No Bad Attitudes
CAN I BRING MY PURSE OR BAG?
All purses and bags are subject to search, no backpacks or large bags allowed.
I DON’T HAVE ANY CASH!
Don’t worry, we have an ATM in the venue and we accept credit/debit cards as well.
CAN I SMOKE AT THE HALL?
Smoking or vaping is allowed only on the patio.
IS THE HALL OPEN ON NON-SHOW NIGHTS?
The Hall is only open for shows, private events and during our regular box office hours.
I’VE GOT A QUESTION THAT YOUR FAQS DON’T ADDRESS.
Reach out to us via our Contact Page. We’ll respond as quickly as possible.